Introduction
This Shipping and Delivery Policy explains how services booked through NEXZTRON.COM are scheduled, assigned, and delivered. As Nexztron operates as a service-based digital platform, the concept of shipping applies to the allocation and arrival of service professionals rather than the delivery of physical goods. By booking services through the platform, users agree to the terms outlined in this policy.
Nature of Service Delivery
Nexztron facilitates on-demand services delivered directly at the user’s selected location. The platform does not ship or deliver physical products. Service delivery involves assigning a suitable service professional and coordinating their visit based on the booking details provided by the user.
Service Availability and Scheduling
Service availability depends on location, service category, and professional availability. Users select preferred dates and time slots during booking, which are subject to confirmation. While every effort is made to honor selected schedules, adjustments may be required due to operational constraints, weather conditions, or unforeseen circumstances.
Service Professional Assignment
Once a booking is confirmed, a qualified service professional is assigned based on service requirements and location. Assignment details may be shared with the user prior to service delivery. Nexztron reserves the right to reassign professionals if necessary to ensure service continuity and quality.
Arrival and Service Fulfillment
Service professionals are expected to arrive within the scheduled time window. Minor delays may occur due to traffic, prior service overruns, or logistical challenges. Users are responsible for ensuring access to the service location and availability during the scheduled time to enable successful service delivery.
Delays and Rescheduling
In the event of delays or inability to deliver a service as scheduled, users will be informed as early as possible. Services may be rescheduled at a mutually convenient time, or alternative solutions may be offered depending on the circumstances. Nexztron is not responsible for delays caused by factors beyond reasonable control.
Tools, Equipment, and Materials
Service professionals generally carry the standard tools required to perform the booked service. Any additional materials or specialized equipment required may be communicated in advance and, where applicable, may involve additional charges. Responsibility for tools and equipment rests with the service professional unless otherwise specified.
Service Completion and Confirmation
A service is considered delivered once it has been completed in accordance with the booked service scope. Users may be requested to confirm service completion through the platform. Any concerns regarding delivery or quality should be reported promptly through the designated support channels.
Service Area Limitations
Service delivery is limited to locations where Nexztron operates. Availability may vary based on city, locality, or service category. The platform reserves the right to decline or cancel bookings outside its operational coverage areas.
No Physical Shipping
Nexztron does not ship or deliver physical goods. Any mention of shipping on the platform refers solely to service scheduling and professional arrival. Materials required for service execution are the responsibility of the service professional unless otherwise stated.
Policy Updates
This Shipping and Delivery Policy may be updated periodically to reflect operational, regulatory, or platform-related changes. Updated versions will be published on the website with a revised effective date. Continued use of the platform following such updates constitutes acceptance of the revised policy.
Contact Information
For questions or concerns related to service delivery, users may contact Nexztron through the following channels:
Email: support@nexztron.com
Phone: +91-92709-24673
Address: Flat No. 13, 1st Floor, Royd Street, Park Street, Kolkata – 700016, West Bengal,
India