Overview
This Return and Refund Policy explains how returns and refunds are handled on bookings and service payments made through NEXZTRON.COM. It covers the conditions under which returns or refunds may be requested, how they are processed, and what users can expect when a booking is changed or cancelled.
Eligibility for Returns and Refunds
Refunds or reimbursements may apply when a user cancels a confirmed service, when a service professional fails to deliver the agreed service, or when service delivery is significantly unsatisfactory. Eligibility depends on timing of cancellation, the nature of the service booked, and whether the issue is reported within the timeframes specified at the time of booking.
Timing and Conditions for Refunds
If a user cancels a confirmed booking early enough before the scheduled service time, any paid amount may be refundable either fully or partially. The amount refunded and the conditions for eligibility are determined by how close the cancellation is to the scheduled service and the internal cancellation guidelines provided during booking. Users will be informed of any applicable refund amount before cancellation is completed. Any requests for refunds due to service issues must be communicated promptly after the issue is identified.
Process for Initiating a Refund
To request a refund, users should contact Nexztron support through the communication channels provided in the booking confirmation or on the website. The request should include relevant booking details such as the booking reference, scheduled service date, and reason for requesting a refund. Nexztron may require additional information to verify the request before processing a refund. Once a refund is approved, it will be issued through the original payment method used during booking.
Refund Amount and Deductions
The refund amount may vary depending on cancellation timing and the specific service. If refund eligibility is confirmed, Nexztron will calculate the reimbursable amount and notify the user. Depending on the policy at the time of booking, cancellation fees or service charges may be deducted from the total refund. Any such deductions will be clearly communicated before the refund is processed.
Refund Processing Time
Once a refund is approved, Nexztron will initiate the refund using the same payment method originally used by the user. The time taken for the refunded amount to appear in the user’s account may vary depending on the payment provider and banking processes. Users should allow a reasonable period for the refund to reflect in their bank or payment account.
Exceptions and Special Circumstances
Certain situations, such as last‐minute cancellations, cancellations after service completion, or disputes over service quality, may follow additional review. Nexztron may request supporting information or evidence related to the refund request. In such cases, refunds, if approved, will be processed based on the findings of the review.
Changes to the Policy
Nexztron reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on the website with an updated effective date. Continued use of the platform after changes indicates acceptance of the updated policy.
Contact for Assistance
For questions, clarifications, or to initiate a return or refund request, users can get in touch
with Nexztron support:
Email:support@nexztron.com
Phone:+91-92709-24673
Address:Flat No. 13, 1st Floor, Royd Street, Park Street, Kolkata – 700016, West Bengal, India