Introduction

This Cancellation Policy outlines the terms under which service bookings made through NEXZTRON.COM may be cancelled or modified. The policy is designed to maintain fairness for users and service professionals while ensuring efficient service coordination. By booking a service through the platform, users agree to comply with the cancellation terms described below.

Service Booking Cancellations by Users

Users may request cancellation of a booked service through the platform before the scheduled service time. The ability to cancel and any applicable charges depend on the timing of the cancellation and the nature of the service. Early cancellations allow better scheduling and resource management and may be eligible for refunds in accordance with the platform’s refund policy.

Late Cancellations and No-Shows

Cancellations made close to the scheduled service time or failure to be available at the service location may be considered late cancellations or no-shows. In such cases, service charges or a portion of the booking amount may be retained to compensate service professionals for time, preparation, and travel arrangements already made.

Modifications to Bookings

Users may request changes to booking details such as service date, time, or address, subject to availability. Modification requests made shortly before the scheduled service may be treated as cancellations and rebookings. Additional charges may apply if modifications result in increased service scope or resource requirements.

Cancellations by Service Professionals or Platform

In certain situations, a service professional or the platform may need to cancel or reschedule a booking due to unforeseen circumstances, operational constraints, or safety concerns. In such cases, users will be notified promptly, and suitable alternatives, rescheduling options, or refunds will be offered as applicable.

Refund Processing for Cancellations

Any refunds resulting from approved cancellations are processed through the original payment method. Refund timelines may vary depending on payment gateway policies and banking procedures. Nexztron is not responsible for delays caused by third-party payment processors.

Repeated Cancellations

Frequent or repeated cancellations by users may impact account privileges. Nexztron reserves the right to restrict or suspend accounts that demonstrate misuse of the booking system or repeated cancellation behavior that disrupts service operations.

Exceptional Circumstances

Cancellations due to emergencies, safety risks, or events beyond reasonable control may be reviewed on a case-by-case basis. Nexztron may exercise discretion in applying cancellation charges in such situations to ensure fairness.

Policy Updates

This Cancellation Policy may be updated periodically to reflect operational or regulatory changes. Updated versions will be published on the platform with a revised effective date. Continued use of the platform following such updates constitutes acceptance of the revised policy.

Contact Information

For cancellation-related queries or assistance, users may contact Nexztron through the following channels:
Email:support@nexztron.com
Phone:+91-92709-24673
Address:Flat No. 13, 1st Floor, Royd Street, Park Street, Kolkata – 700016, West Bengal, India